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edtpg's avatar
edtpg
New Contributor
2 years ago
Solved

Linux desktop client crashes on startup

Since updating to the latest version of the client, the Linux desktop client consistently crashes on first startup, and sometimes crashes again after already running.

I have the browser extension and desktop app integration enabled, and I use my system unlock method as the unlock option for the desktop app (local account password popup instead of biometrics).

This crash happens regardless of triggering unlock via the extension, launching the desktop app directly, or triggering the app's global search shortcut (ctrl-alt-space for me).

This happens on both Kubuntu 24.04.1 LTS and Pop!_OS 22.04 LTS.

In both cases, the desktop app is installed via apt.

Quick edit: I originally wrote this for desktop client version 8.10.48. I updated to version 8.10.50 and the issue does still exist.

linux
  • 1P_Dave's avatar
    1P_Dave
    10 months ago

    Hello folks, 

    I'm sorry that 1Password for Linux is crashing when you first first boot your device. This is a known issue that our development team is investigating and hopes to fix in a future update to 1Password. While I don't have a timeline on when a fix will be released, the fix will be noted in our release notes as soon as it is available. 

    As noted in this thread, the issue should only affect the first launch after boot and subsequent launches of the 1Password app should work normally. If you're seeing different behaviour then please reach out to support@1Password.com so that we can dig deeper.

    -Dave

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  • DrewskiMooski's avatar
    DrewskiMooski
    New Contributor
    2 years ago

    I submitted the diagnostic reports but did not receive any automated reply and my support ticket ID is SLI-87415-654. I should note that the app will eventually start, but sometimes I have to run killall 1password a few times to get it to work.

  • edtpg's avatar
    edtpg
    New Contributor
    2 years ago

    1P_Dave thanks! I submitted the diagnostic reports from the app.

    My support ticket is KZI-99494-634.

    These last 2 times I tried to make it crash at startup to get the reports, it didn't crash. Instead it temporarily fell back to unlocking with my 1P account password. Does that matter in this case?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 years ago

    Hello edtpg and DrewskiMooski! 👋

    I'm sorry that 1Password is crashing on the first attempt on your Linux devices. Our developers are investigating the issue and a work item is open to get this fixed.

    If you send in a diagnostics report then the team and I can take a look and confirm that you're running into this known issue:

    Sending Diagnostics Reports (Linux

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    ref: dev/core/core#30639

  • DrewskiMooski's avatar
    DrewskiMooski
    New Contributor
    2 years ago

    This also occurs on Manjaro, Arch, Gentoo, and Ubuntu 24.10. Very annoying!