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Former Member's avatar
Former Member
4 years ago

1Password Chrome extension doesn't work with non-subscription version any more?

Hi there, fresh install of 1password on a new M1 MacBook Pro, running latest version of MacOS. Safari seems to run fine but the extension on Chrome is asking me to login with a 1Password subscription (which I do not have — I am syncing using Dropbox). Not sure how to get it to work? The extension shows up fine, but clicking on it in the toolbar just shows "Open 1Password" and when I click it nothing happens…

Have 1Password Mini running too…

1Password Version: 7.9.2
Extension Version: 2.2.0
OS Version: 12.1

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi John_Yesberg​, thanks for writing in!

    I did a quick test and found I could use my fingerprint to unlock 1Password from a filling prompt in DuckDuckGo as expected. I'd like to ask you to try resetting biometric unlock on your new Samsung device (you'll need to enter your account password, so please ensure you remember that before proceeding):

    1. Open and unlock 1Password for Android.
    2. Tap the account or vault icon > Settings > Security.
    3. Set Unlock to Password.
    4. Set Unlock to Biometric.
    5. Completely close 1Password by removing it from Recents.
    6. Open 1Password and enter your password to complete the reset. 

     

    Now when you tap a filling prompt in DuckDuckGo can you unlock with your fingerprint? Thanks again!

    • John_Yesberg's avatar
      John_Yesberg
      New Contributor
      2 months ago

      Thanks for the assistance Timothy. I tried a couple of times but it made no difference. I tried restarting the phone between steps 5 & 6.

      Whenever DuckDuckGo shows me a web page with a login:

      • I tap in the username field,
      • 1Password button appears in the autocorrect area above the keyboard
      • I click the 1Password button
      • 1Password prompts me for my password (rather than my biometric). From here, it works as expected.

      I wonder whether reinstalling 1Password or DuckDuckGo would help. Is there a recommended order for (re)installing these?

      • 1P_Timothy's avatar
        1P_Timothy
        Icon for Community Manager rankCommunity Manager
        2 months ago

        Thanks for trying the reset John_Yesberg​. I'm sorry to hear you're still seeing the same behavior. 

        As a next step I would suggest sending in a diagnostics report so we can help check for any errors, then advise from there. 

        I did want to cover one more thing before going that route. If you've had a 1Password membership for some time, would it be possible that 1Password 7 was transferred to your new phone along with the current 1Password app? If so, it's possible biometric unlock is on in one app and not the other causing some conflicting behavior. You can check this by opening Apps in Settings on your device, then searching for 1Password. 

        If we can cross that off as well, here's how to send in a diagnostics report:

        Send a diagnostics report (Android)

        Attach the diagnostics to an email message addressed to support@1password.com

        With your email please include:

        • A link to this thread: https://www.1password.community/discussions/1password/biometric-unlock-from-duckduckgo-on-android/157885/replies/158252
        • Your forum username: John_Yesberg


        You should receive an automated reply from our BitBot assistant with a Support ID number.  You can post that here. Thanks again!

         

         

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Keep item detail windows on top not working","id":"message:145162","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:145162","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:14937"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:145162"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:145162"},"body":"

I noticed that the detail windows launched via Quick Access are not respecting the Keep item detail windows on top setting. I noticed that it does work on my Mac though.

\n\n

Thanks!

\n\n
\n\n

1Password Version: 8.6.0-80600026
\nExtension Version: Not Provided
\nOS Version: Ubuntu 20.04.3

","body@stringLength":"353","rawBody":"

I noticed that the detail windows launched via Quick Access are not respecting the Keep item detail windows on top setting. I noticed that it does work on my Mac though.

\n\n

Thanks!

\n\n
\n\n

1Password Version: 8.6.0-80600026
\nExtension Version: Not Provided
\nOS Version: Ubuntu 20.04.3

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I noticed that it does work on my Mac though. \n\n Thanks! \n\n \n\n 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[Linux] Keep item detail windows on top not working","moderationData":{"__ref":"ModerationData:moderation_data:145167"},"body":"

Happy to bump it for you, @fooligan. Best regards 👋

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1P_PeterG

\n\n

Thank you!

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Hi Fooligan, this one hasn't bubbled up to the top of our list yet, apologies. However, I did manage to replicate it just now across multiple Linux systems (as you mentioned) but not other operating systems, so can confirm it would seem to be Linux-specific. I have also added additional information to our existing report on this issue and will try to get some additional eyes on it. Thank you for checking in!

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Hello,

\n\n

I am checking in on this particular issue. This behavior is consistent across multiple linux systems and platforms. It seems like the \"Always on top\" flag is not being set for item details when opened from the Quick Access menu.

\n\n

Any updates on this issue?

\n\n

Thanks!

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Hi Fooligan, greetings 👋. Thank you for letting us know about this - we're going to take a closer look and see under what conditions this will replicate. Thanks for the heads-up, and we'll investigate further!

\n\n

ref: dev/core/core#13084

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