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Forum Discussion
Anonymous
4 years agoLinux syncing
1P updates made in Windows appear in the IOS app and the Windows/Linux based browser extensions, but do not appear in the Linux desktop app even when locked and re-opened. How does the app know where...
1P_PeterG
Community Manager
4 years agoHi @DiiJay, I'm sorry to hear this! It sounds like you're having some sync issues. If you can email us at support+linux@1Password.com, I'll be happy to help you get this sorted out. Please make sure to include a link to this discussion so we know it's you, as well! 👍
About your question: 1Password keeps a copy of your data synced on our secure servers. That way, if any of your devices break (or are stolen), you don't lose access to your data - as long as you've got an Emergency Kit stored somewhere safe, you can always log in at 1Password.com to get your stuff back.
However, we also don't want you to be dependent on an internet connection to be able to access your data. For that reason, 1Password also establishes local copies of your data on each device where 1Password is installed (it's a sqlite file). That way you can still access your data under nearly any conditions. It does, however, mean that from time to time things can get a little misaligned. The causes vary, but that's likely why you're experiencing this issue now.
Again, we'll be happy to help resolve this for you. Doing that will require dealing with some specifics on your device, so let's do that in a private email conversation and we'll get you back up and running as quickly as possible!