Forum Discussion

RohanSJ's avatar
RohanSJ
New Contributor
2 days ago

Linux: System authentication no longer being used

I use 1Password on Linux Mint (version 21.3 for a long time now), and for years have been unlocking the Chrome browser extension (I always have the latest Chrome release) with my ThinkPad T530's fingerprint scanner. In my Settings > Security, checkbox "Unlock using system authentication service" is checked (with Confirm my account password every 14 days). However, for months now (iirc after updating to a new version of 1Password – I always install updates immediately), after "You must enter your password before you can use system authentication" I continue to be asked for my password every time. I've tried uninstalling and reinstalling 1Password, but it makes no difference. Is there anything I can do to make 1Password use system authentication again?

linux

1 Reply

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    1 hour ago

    Hello RohanSJ​! 👋

    I'm sorry that system authentication isn't working to unlock 1Password on your Linux device. As first step, can you try the following: 

    1. Make sure you have the latest version of 1Password.
    2. Make sure that you are able to use system authentication to unlock your computer.
    3. Turn off Unlock using system authentication in Settings > Security, then turn it back on again.


    If system authentication works to unlock your device but not 1Password, even after following these steps, then I'd like to ask you to create and share a 1Password diagnostics report from your Linux device:


    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/linux-system-authentication-no-longer-being-used/168715
    • Your forum username: RohanSJ


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave