Forum Discussion

Former Member's avatar
Former Member
4 years ago

Local vault recovery

I just upgraded from 1Password 6 to 7. I had 3 vaults, 2 local and 1 in Dropbox. It seems like the import just pulled in the Dropbox vault and ignored the local ones. I found https://1password....
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @jochi:

Thanks for reaching out, and I'm sorry to hear you're running into trouble with the migration. As you can imagine, we're a bit busier than we usually are, so I sincerely appreciate your patience. As a first step, I'd like you to quit 1Password for Mac fully (Hold down the Control and Option keys on your keyboard and choose 1Password > Quit 1Password Completely from the menu bar). Reopen 1Password and check to see if your items are displayed.

If your items aren't displayed after completely quitting 1Password and reopening, I'd like you to create a diagnostics report from your Mac so we can locate where your vaults are, and get them imported into 1Password 7:

Sending Diagnostics Reports (Mac)

Please attach the diagnostics to your current email conversation with us: #HDS-66368-278.

Jack

ref: HDS-66368-278