Forum Discussion

Former Member's avatar
Former Member
3 years ago

Locked Firefox extension

As of a few days ago, 1Password is not functioning to fill in usernames, passwords, etc. It asks if I want to, and then nothing. I eventually noticed the 1Password icon on my horizontal toolbar - tha...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi @MaggieL:

Thanks for following up. Are you able to open and unlock 1Password for Windows? Look for the 1Password icon in your tray area, like I've highlighted. It might be visible directly on your taskbar, as in my screenshot, or it might be hiding in the hidden icons section that I've expanded:

Left click it and you'll be prompted to unlock 1Password, which should unlock 1Password in Firefox as well. As I mentioned above, this is something we're investigating and hope to have sorted soon, but in the meantime, manually unlocking 1Password for Windows when necessary would be your best bet.

Jack