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Forum Discussion
Former Member
4 years agoLocked out of 1 password
Hi my iPhone is not synchrony with 1 password and I can’t get into my account, I am using Authenticator app on iPhone as 2 stet verification. Please help me soon
Former Member
4 years agoHi Support Team,
I reformatted my iPhone last night and it had an OTP authenticator app on it which was linked to my 1password app on my Mac and I am now locked out of my account and can no longer access my passwords. It took me quite some time to realise what was even the problem and then I had to remember which authenticator app I was using. After I finally figured all this out I was convinced that it should all work again... I reasoned that if I update the app with my 1password credentials including my secret key it should be fine but as you can guess that didn't work either. I have spent countless hours trying to retrieve it as I urgently need it. It contains everything I own. I can't purchase stock, login to accounts, contact customers or process orders. Please Please Please can you help me recover this account right away.
Kind regards
David Vella