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Former Member's avatar
Former Member
5 years ago

Locked out with authenticator

I was going online on my MacOS X machine to 1Password.com to make sure I had two-factor authentication turned on. I entered my information and secret key but the next screen asked for my 6 digit Auth...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
5 years ago

Hello @lungrunner! 👋

I'm sorry to hear that you're having trouble with accessing your 1Password account because you don't have your two-factor code. Are you signed into 1Password on any of your devices? If you are then you can disable two-factor authentication for your 1Password account in any of the 1Password apps using the instructions here:

If you lose access to your authenticator app

This will then allow you to sign into your account on 1Password.com.

If you're not currently signed anywhere then please send an email to support@1password.com so that we can help you directly.