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Former Member's avatar
Former Member
4 years ago

Locked out with authenticator

I was going online on my MacOS X machine to 1Password.com to make sure I had two-factor authentication turned on. I entered my information and secret key but the next screen asked for my 6 digit Auth...
macos
Former Member's avatar
Former Member
4 years ago

@lungrunner:

What matters is that things are working again after all :) Thank you for the update and for sharing what worked for you with the community!

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out with authenticator","id":"message:52106","revisionNum":2,"repliesCount":6,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:52106"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:52106"},"body@stripHtml({\"truncateLength\":200})":" I was going online on my MacOS X machine to 1Password.com to make sure I had two-factor authentication turned on. I entered my information and secret key but the next screen asked for my 6 digit Auth...","body@stringLength":"735","rawBody":"

I was going online on my MacOS X machine to 1Password.com to make sure I had two-factor authentication turned on. I entered my information and secret key but the next screen asked for my 6 digit Authentication Code. I was surprised because I don't recall setting this up. I went to all my Authentication Apps but none had one for 1Password. So I cannot get into 1Password.com. If, in the past, I had scanned the QR code with an Authenticate App I do not recall doing so and none of the Authentication Apps present a code to enter. What to do now? I cannot figure out how to get into 1Password.com online

\n
\n

1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: 11.5

","kudosSumWeight":0,"postTime":"2021-08-08T13:23:13.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:52106_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":163},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

I was going online on my MacOS X machine to 1Password.com to make sure I had two-factor authentication turned on. I entered my information and secret key but the next screen asked for my 6 digit Authentication Code. I was surprised because I don't recall setting this up. I went to all my Authentication Apps but none had one for 1Password. So I cannot get into 1Password.com. If, in the past, I had scanned the QR code with an Authenticate App I do not recall doing so and none of the Authentication Apps present a code to enter. What to do now? I cannot figure out how to get into 1Password.com online

\n
\n

1Password Version: 7.8.6
Extension Version: Not Provided
OS Version: 11.5

"},"Conversation:conversation:52106":{"__typename":"Conversation","id":"conversation:52106","solved":false,"topic":{"__ref":"ForumTopicMessage:message:52106"},"lastPostingActivityTime":"2025-02-11T14:57:53.765-08:00","lastPostTime":"2021-08-11T10:14:09.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:52106":{"__typename":"ModerationData","id":"moderation_data:52106","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:52106_2":{"__typename":"Revision","id":"revision:52106_2","lastEditTime":"2025-02-11T14:57:53.765-08:00"},"ForumReplyMessage:message:52112":{"__typename":"ForumReplyMessage","id":"message:52112","conversation":{"__ref":"Conversation:conversation:52106"},"author":{"__ref":"User:user:-1"},"revisionNum":1,"uid":52112,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Locked out with authenticator","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:52112"},"parent":{"__ref":"ForumTopicMessage:message:52106"},"body":"

@lungrunner:

\n\n

What matters is that things are working again after all :) Thank you for the update and for sharing what worked for you with the community!

","body@stringLength":"167","rawBody":"

@lungrunner:

\n\n

What matters is that things are working again after all :) Thank you for the update and for sharing what worked for you with the community!

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