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Locks incorrectly after passphrase entered during screen sharing session
If I'm signed in through screen sharing to macos, and attempt to use 1password, I get prompted for touchid or to enter a passphrase. I enter the passphrase, and immediately get prompted again, with ...
Hello folks,
Our development team has released improvements to how auto-lock works with certain configurations such as high-performance screen sharing on macOS. Please update to 1Password for Mac version 8.11.12 or later:
If you still see the same issue after updating then please let me know so that we can investigate further.-Dave
Indeed - I am using high performance. In standard mode, the problem does not occur.
But also standard mode is effectively just a basic vnc connection which is just awful ðŸ˜
1P_Dave
Moderator
ModeratorThank you for confirming that you're using high performance screen sharing. There's currently a known issue where high performance screen sharing will prevent 1Password's auto-lock from working correctly and our developers have a work item open to investigate and fix this issue in a future update.
Some customer have reported that the following helps them workaround the issue:
- Set the auto-lock timer in 1Password on the remote system to 1 hour: How to set 1Password to lock automatically
- Connect to the remote system using standard screen-sharing, instead of high-performance.
- Set the auto-lock timer in 1Password on the remote system to Never.
- Connect to the remote system using high-performance screen-sharing again.
- Set the auto-lock timer in 1Password on the remote system to your preference again.
However, this doesn't fix the issue for everyone and the team is still working to find a proper fix. If the steps listed above don't help then using standard screen sharing is the best workaround that I can suggest at the moment. I'm sorry for the impact that this has on your workflow and hopefully it'll be fix in a future update soon.
-Dave
