Forum Discussion

duncanmagidson's avatar
duncanmagidson
New Contributor
1 year ago

Long loading times using extension in Arc Brownswer

Hi there, I'm using the Arc Browser on Mac. I have the Chrome 1Password extension installed. It used to work perfectly, but for several months, every time I open the extension, it needs to load for...
browser extension
1P_Evon's avatar
1P_Evon
Icon for 1Password Team rank1Password Team
1 year ago

duncanmagidson,

You're welcome. I'm glad that solved the loading issue. It sounds like you may still be encountering a communication issue between the 1Password desktop app and 1Password in the browser. With app integration, unlocking the 1Password desktop app with Touch ID should unlock the 1Password extension at the same time.

So that I can take a closer look at the issue you are experiencing, I would like to request that you send us some information to mailto:support+forum@1Password.com. With your email, please include the following:

  • A link to this thread: https://1password.community/discussion/148623
  • Your forum username: duncanmagidson
  • A diagnostics report from the 1Password desktop app and the 1Password extension:
  • First, please recreate the issue you are experiencing.
  • Generate a diagnostic report from the 1Password app and the 1Password extension using the steps here -> https://support.1password.com/diagnostics/
  • Attach both files to your email.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, and I will be able to locate your message and ensure it has reached the right place. Thank you!

-Evon