Forum Discussion

Former Member's avatar
Former Member
4 years ago

Looking for 1 Password helper...

I just upgraded to 1Password 8. I can log into my account, but I cannot use it in my browser. I get the following error message "Either the helper is not running, or something is preventing it from c...
browser extension
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @deborahlynne:

If you're seeing "Looking for 1Password helper", it's likely that you still have our older classic extension installed. 1Password 8 doesn't support that extension, only our newer one, 1Password in the browser. You can get it here: Get started with 1Password in your browser

After adding it to Chrome, choose the puzzle piece in Chrome, then "Manage extensions". Remove "1Password extension (desktop app required)". Let me know how you get on with that!

Jack