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Former Member
4 years agoLooking for 1 Password helper...
I just upgraded to 1Password 8. I can log into my account, but I cannot use it in my browser. I get the following error message "Either the helper is not running, or something is preventing it from c...
Former Member
4 years agoHey @deborahlynne!
Now when I hit this new extension it goes to the 1password program and may or may not open the correct 'file' (sometimes I have to locate it myself in my list) and then I have to hit autofil.
When you click on the extension it should prompt you to unlock your account. If the browser integration feature is on, then the 1Password app would appear for that to happen. However once you unlock your account, your web browser should be brought back to focus. 1Password's inline menu would then appear with the suggestion relevant to the site you're on. Is that not happening for you? Is your browser not coming back to focus after you unlock the app?
Also curious why when prompted to upgrade to 1password8 it didn't either just upgrade the extension automatically, or let me know that I would need to delete the old one and upload a new one.
The two extensions are separate and different, so a single update wouldn't do the trick. And we've tied all our documentation for saving and filling to the new extension, where there are links to download it. That said, I do think we can do a better job of helping users who have the classic extension transition over to the new extension. I'm sorry for any inconvenience caused. I will share your feedback with my team.
I hope this helps! Let me know if you have any other questions.