Forum Discussion

Former Member's avatar
Former Member
3 years ago

Lost access to authenticator

To whom it may concern,

Hi, I recently got a new iPhone but I forgot to back up my authenticator before I sold my old device, now I’m no longer able to access my 1Password account, I do not have access to a trusted browser so I can’t disable 2FA. I still have the security key and master password, so I’m wondering if it’s possible to retrieve my acccout?

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    @ethanding

    Thank you for posting the Support ID. I've located your ticket and one of my colleagues will send you a reply as soon as possible. To prevent duplication of effort I'm closing this forum thread. 🙂

    ref: FQM-96527-884

  • Former Member's avatar
    Former Member
    3 years ago

    Sorry, forgot to 1P_Dave , once again, thanks for helping.

  • Former Member's avatar
    Former Member
    3 years ago

    Hi Dave, thanks for helping. My support ID is [#FQM-96527-884].

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @ethanding! 👋

    I'm sorry that you've lost your authenticator app and can't sign in to 1Password. If you still have access to the 1Password app on one of your devices then please try the steps in this article: If you lose access to your authenticator app

    If you no longer have access to 1Password on any of your other devices, or if the steps don't work, then I recommend sending an email to support+forum@1Password.com so that our support team can look into this and help further. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

    -Dave