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Anonymous's avatar
Anonymous
4 years ago

Lost all passwords upgrading from 3.8.22 to 7.9!

I just upgraded from 1Password 3.8.22 to 7.9 and none of my passwords show up! Please help. I don't see anything in applications with a past file not even on my backup drive. Do you have phone sup...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @MaineMoss:

I'm sorry to hear you're having trouble with upgrading 1Password. We'll need to take a closer look at 1Password on your device to see what has happened. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!