Lost all rich icons

Hey rwakeford

Sorry to hear about the trouble. Could you please verify that none of the listed domains/ports in this guide are being blocked on your computer or network? If that doesn't seem to be the cause I'd like to ask you to create a diagnostic report so we can get an idea of what is going on 'under the hood' of the app. To do that:

1. Open 1Password 8 and reproduce the issue (try to set a custom icon, or uncheck then recheck the 'show app and website icons' preference).
2. Note the time this occurred
3. Verify it still isn't working as expected
4. Open 1Password > Preferences > Advanced and select Send Diagnostics
5. Attach the diagnostics file from your downloads folder to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/126683/lost-all-rich-icons
• Your forum username: rwakeford
• The date & time noted in step 2 above

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

Ben