Forum Discussion

Former Member's avatar
Former Member
4 years ago

Lost passwords when upgrading iPhone app to 1Password 8

When I upgraded my iphone13 app to 1password8, I lost a lot of passwords. It looks like it reverted to an old instance from 1Password 6 that I am currently using on my laptop. How can I tell if this ...
ios
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @pshibly:

I'm sorry to hear that you ran into trouble. Your best bet would be to reach out to us directly via email at support+forum@1password.com, and mention that some of your items have gone missing after updating to 1Password 8. Include your username pshibly in your email. After emailing in, you'll receive a reply from BitBot, our helpful robot assistant with a support ID that looks like [#ABC-12345-678]. Post that here, and I'll be able to make sure your message has gotten to the right place.

Jack