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Former Member's avatar
Former Member
3 years ago

lost phone and computer

if i loose my phone, and my computer (my phone being 2fa), but have my password, and secret key, is there any way to log onto my account?

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ios
macos

1 Reply

  • 1P_PeterG's avatar
    1P_PeterG
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hello @1passquest 👋. A great question!

    This is not an ideal situation, but you can contact us at support@1Password.com, and we can typically help when something like this happens. The best case scenario is of course not to lose access on multiple devices simultaneous with losing access to the 2FA-generating device. Hope this is helpful 😃