Forum Discussion

Belisarius's avatar
Belisarius
New Member
5 days ago

Lowes.com Passkey Issue

I've noticed that whenever I attempt to login to Lowes.com using passkeys, 1Password appears to be bypassed and I'm presented with the OS prompt for passkeys.  I've confirmed this in Chrome and Firef...
browser extension
passkeys
1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 days ago

Hi Belisarius​,

Thanks for reporting this! A coworker and I have tried to replicate the issue, but everything has been working smoothly and I couldn't find reports of this happening from other customers. So that we can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser.

Send a diagnostics report (browser extension)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: url
  • Your forum username: username


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

  • Belisarius's avatar
    Belisarius
    New Member
    3 days ago

    Interesting - I would've figured the multiple computers/different browsers would've meant it wasn't a "me" problem, but sounds like it might be!  Could it be DNS related?  I'm running an AdGuard DNS proxy locally - that's the only commonality I can think of.  Although for the life of me I can't think of why that would cause an issue that would manifest this way.  

    Here's the Support ID number:  EBS-58555-514