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Forum Discussion
Lowes.com Passkey Issue
I've noticed that whenever I attempt to login to Lowes.com using passkeys, 1Password appears to be bypassed and I'm presented with the OS prompt for passkeys. I've confirmed this in Chrome and Firef...
1P_SimonH
Community Manager
Community ManagerHi Belisarius,
Thanks for reporting this! A coworker and I have tried to replicate the issue, but everything has been working smoothly and I couldn't find reports of this happening from other customers. So that we can investigate further, I'd like to ask you to create a diagnostics report from 1Password in your browser.
Send a diagnostics report (browser extension)
Attach the diagnostics to an email message addressed to support@1password.com
With your email please include:
- A link to this thread: url
- Your forum username: username
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
Interesting - I would've figured the multiple computers/different browsers would've meant it wasn't a "me" problem, but sounds like it might be! Could it be DNS related? I'm running an AdGuard DNS proxy locally - that's the only commonality I can think of. Although for the life of me I can't think of why that would cause an issue that would manifest this way.
Here's the Support ID number: EBS-58555-514
