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Forum Discussion
Solved
Lowes.com Passkey Issue
I've noticed that whenever I attempt to login to Lowes.com using passkeys, 1Password appears to be bypassed and I'm presented with the OS prompt for passkeys. I've confirmed this in Chrome and Firef...
It appears the issue was a corrupt entry in 1Password - I recreated the Lowes.com entry and it worked fine. I've provided the corrupt entry to the 1Password team to figure out what was wrong with it - looking at the JSON, nothing jumps out as being wrong with it as compared to the new entry. Hopefully my experience can help out anyone else experiencing similar behavior.
It's not just you. When I try to log into Lowes using Passkey, I click "Signin with Passkey". For whatever reason, the way things are on that site, as soon as the 1Password Passkey dialogue box appears, the MacOS dialogue box appears just afterward. I'm unable to interact with the 1Password box until I've dismissed the MacOS box. Unfortunately, as soon as I dismiss the MacOS box, while I can now interact with the 1Password box, the Lowes.com website moves on to logging in with a security code as soon as I dismiss the MacOS box and clicking on SignIn in the 1Password box does nothing. It seems the way the page is coded, it's impossible to signin with Passkey unless using MacOS autofill.
- 1P_SimonH
Community Manager
Hi chopin1012,
Thanks for jumping in to confirm you're experiencing the same thing! If I could ask you to follow the same steps I outlined above and open a ticket with a diagnostic report and then share the ticket number here, I can let our Support team know you're running into the same issue to see if that helps us isolate the cause more quickly.
