Forum Discussion

Belisarius's avatar
Belisarius
New Member
5 days ago

Lowes.com Passkey Issue

I've noticed that whenever I attempt to login to Lowes.com using passkeys, 1Password appears to be bypassed and I'm presented with the OS prompt for passkeys.  I've confirmed this in Chrome and Firef...
browser extension
passkeys
chopin1012's avatar
chopin1012
Occasional Contributor
3 days ago

It's not just you. When I try to log into Lowes using Passkey, I click "Signin with Passkey". For whatever reason, the way things are on that site, as soon as the 1Password Passkey dialogue box appears, the MacOS dialogue box appears just afterward. I'm unable to interact with the 1Password box until I've dismissed the MacOS box. Unfortunately, as soon as I dismiss the MacOS box, while I can now interact with the 1Password box, the Lowes.com website moves on to logging in with a security code as soon as I dismiss the MacOS box and clicking on SignIn in the 1Password box does nothing.  It seems the way the page is coded, it's impossible to signin with Passkey unless using MacOS autofill.

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
4 hours ago

Hi chopin1012,

Thanks for jumping in to confirm you're experiencing the same thing! If I could ask you to follow the same steps I outlined above and open a ticket with a diagnostic report and then share the ticket number here, I can let our Support team know you're running into the same issue to see if that helps us isolate the cause more quickly.