Forum Discussion

Belisarius's avatar
Belisarius
New Contributor
30 days ago
Solved

Lowes.com Passkey Issue

I've noticed that whenever I attempt to login to Lowes.com using passkeys, 1Password appears to be bypassed and I'm presented with the OS prompt for passkeys.  I've confirmed this in Chrome and Firef...
browser extension
passkeys
  • Belisarius's avatar
    Belisarius
    22 days ago

    It appears the issue was a corrupt entry in 1Password - I recreated the Lowes.com entry and it worked fine.  I've provided the corrupt entry to the 1Password team to figure out what was wrong with it - looking at the JSON, nothing jumps out as being wrong with it as compared to the new entry.  Hopefully my experience can help out anyone else experiencing similar behavior.  

1P_SimonH's avatar
1P_SimonH
Icon for Community Manager rankCommunity Manager
22 days ago

Thanks for going the extra mile and helping us get to the root cause of this **and** updating everyone here, Belisarius​. I'd be curious if re-creating the entry works for you, chopin1012​.

chopin1012's avatar
chopin1012
Occasional Contributor
22 days ago

I just tried it and discovered something else. If I click "Sign In with Passkey" and am able to then click the resulting 1Password Lowe's passkey dialogue before the Mac passkey dialogue box appears, then I'm signed in using my passkey. However, if I'm unable to click the 1Password SignIn, or, what often happens, it's takes so long for the 1Password dialogue to appear that it's impossible to click SignIn before the Mac dialogue appears, then I can't sign in. Once the Mac dialogue box appears, no amount of clicking on 1Password will work. You then must start over. Sorry if this sounds confusing. I can provide a video if needed.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    4 days ago

    chopin1012​ 

    Thank you for sharing your findings. I suspect that you're running into a known issue that our developers are currently investigating. I'd like to ask you to create and share a 1Password diagnostics report from 1Password in your browser:

    Send a diagnostics report (browser extension)

    Attach the diagnostics to an email message addressed to support@1password.com

    With your email please include:

    • A link to this thread: https://www.1password.community/discussions/1password/lowes-com-passkey-issue/163128
    • Your forum username: chopin1012


    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave

    Issue=FS-1011