Forum Discussion

scottbo's avatar
scottbo
New Contributor
1 year ago

Mac App failed. Chrome Extension still functions.

My mac app stopped working but my chrome extension still works. So I downloaded a new mac app but it is not taking my 1password pw and is giving a hint to an old, unused password. I don't want to act...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

Hello scottbo! 👋

I'm sorry that you're having trouble unlocking the 1Password for Mac app. When you enter your account password into the 1Password for Mac app, can you tell me which specific error message you see?

Can you also tell me if you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

I look forward to hearing from you.

-Dave