Forum Discussion

Former Member's avatar
Former Member
2 years ago

Mac OS Upgrade Monterey V 12.6.5 (21G531) - Unable to login using key and password.

Removed cookies and upgrade. Unable to login. Just hangs when enter is selected. Still working on phone. Help.

Also, removed cookies before upgrade.

Dead in the water.

1Password for Safari
Version 2.7.0 (20238)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: 12.6.5
Browser:_ Safarie
Referrer: forum-search:Mac OS Upgrade - Can't Login

macos
  • GreyM1P's avatar
    GreyM1P
    Icon for 1Password Team rank1Password Team
    2 years ago

    @mjb5boat – Glad to hear Tommy could help. We'll be here if you need anything. :)

  • Former Member's avatar
    Former Member
    2 years ago

    OK, you are my hero!!!!! I was scanning the Key from a pic of the emergency kit and then pasting it in. How stupid.

    Have a great day.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @mjb5boat

    Please double check you are entering the full Secret Key. There was an issue recently were folks had left off a set of characters and this was preventing the login.

  • Former Member's avatar
    Former Member
    2 years ago

    Nothing changed. Its strange, when I push the sign in button, nothing happens. Like the button is not being registered. Tried chrome and fire fox.

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @mjb5boat

    Please update 1Password for Safari to 2.10 and try again. The update would be available in the Mac App Store.