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JonasKrausch's avatar
JonasKrausch
New Contributor
3 months ago
Solved

macOS Tahoe - TouchID not working

Hey there, i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour: TouchID seems to not work at all. I get the following errors App:  Browser-Plugin (Chrom...
betas
macos
  • JonasKrausch's avatar
    JonasKrausch
    3 months ago

    Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

Trevor_1P's avatar
Trevor_1P
Icon for Moderator rankModerator
3 months ago

Hi JonasKrausch​,

Thank you for providing those details, as well as testing both the beta and nightly branches. To help us further look into why the issue may be occurring, I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/macos-tahoe---touchid-not-working/159175
  • Your forum username: JonasKrausch


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thank you!

- Trevor