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JonasKrausch's avatar
JonasKrausch
New Contributor
3 months ago
Solved

macOS Tahoe - TouchID not working

Hey there, i'm running the macOS Tahoe Beta Build 3 (25A5306g) and encountered a unexpected behaviour: TouchID seems to not work at all. I get the following errors App:  Browser-Plugin (Chrom...
betas
macos
  • JonasKrausch's avatar
    JonasKrausch
    3 months ago

    Hi Trevor,

    actually - I was not really able to reproduce this behaviour.

    I used my Macbook at home once and suddenly everything started working again. Now it also works in the office. I would summarize the fix as: "Remove all devices / docking stations and try-again"

    fyi, when i'm in the office, i'm connected to a Sonnettech-Docking which just provides a 2k-Display, Power and Ethernet.

    -Jonas

AndiPi's avatar
AndiPi
New Member
3 days ago

Hi,
I can confirm this problem.
I upgraded to MacOS Tahoe when it got available and now have to enter my password manually everytime I start 1Password. 
I had two different error messages. Most of the time it's "TouchID failed to often..." but I also found a message like "Biometric sensors are blocked by MacOS" once.
Any solution by now?

AndiPi

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    7 hours ago

    AndiPi​ 

    I'm sorry that you're running into issues with biometric unlock when using 1Password. I'm using macOS Tahoe and I'm not seeing the same issues on my Mac. Can you tell me if you're still able to unlock the Mac itself using Touch ID? If Touch ID still works for macOS itself then can you try the following: 

    1. Completely turn off your Mac and then turn it on to restart it. (Don't skip this step.)
    2. Open and unlock 1Password for Mac.
    3. Choose Apple menu  > System Settings, then click Touch ID & Password.
    4. Turn off all of the features, then turn all of them back on again.
    5. Go back to 1Password and choose 1Password > Settings from the menu bar.
    6. Click the Security icon, then turn on "Touch ID".
    7. Lock 1Password by choosing 1Password > Lock from the menu bar.
    8. Unlock using your account password and then lock 1Password again. Now try unlocking 1Password using Touch ID.


    If you get an error message then can you post a screenshot of the error message? 

    -Dave