Forum Discussion

Scuf's avatar
Scuf
New Contributor
7 months ago

MacOS Your Account is Offline

I’m having an issue signing into 1Password via Chrome Extension, Website, and MacOS Application. However I can successfully login on my Windows PC on the same network.  MacOS System: Sequoia 15.3.1 ...
browser extension
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
7 months ago

Hello Scuf and marian! 👋

I'm sorry that you're having trouble accessing 1Password using your Mac. Can you try signing in using this direct link: 1Password.com

If that still doesn't work, then please try the following: 

  1. Try signing in using a different network (such as your cellular hotspot).
  2. If you're using a VPN, firewall, or other security appliance then make sure that 1Password's ports and domains are whitelisted: 1Password ports and domains
  3. Try turning off any VPNs or ad blockers that you might be using to see if that allows you to connect. 


If things still aren't working then I'd like to ask you to create a diagnostics report from your Mac:

Send a diagnostics report (Mac)

Attach the diagnostics to an email message addressed to support@1password.com

With your email please include:

  • A link to this thread: https://www.1password.community/discussions/1password/macos-your-account-is-offline/153137
  • Your forum username: username


You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

-Dave

  • chavamolina's avatar
    chavamolina
    New Contributor
    6 months ago

    1P_DaveI sent the email but did not receive the BitBot Support ID Email :(

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      6 months ago

      chavamolina 

      Thanks for the ping! I see that your email made it to our support team and that my colleague sent you a reply. If you don't see the reply then please check your Junk/Spam folder. 

      -Dave