Forum Discussion

robert1p's avatar
robert1p
Super Contributor
3 months ago
Solved

Manage Access of Vault (in Windows app)

After creating a Vault in the 1password window's app, I selected Manage Access (to add some family members). The displayed dialog was a mostly blank; the only thing accessable was the "X" button to close the dialog. (Thus, I had to log onto the web site to add the family members.) Is this a known issue?

1Password Version: 8.10.56
Extension Version: Not Provided
OS Version: Windows 10 22H2
Browser: Not Provided

windows
  • robert1p's avatar
    robert1p
    2 months ago

    FYI: It turns out that I had "offline items" in my account.  I was directed on how to deal with them; and afterwards, the dialog was displayed properly.

  • robert1p's avatar
    robert1p
    Super Contributor
    2 months ago

    FYI: It turns out that I had "offline items" in my account.  I was directed on how to deal with them; and afterwards, the dialog was displayed properly.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    2 months ago

    robert1p

    Thank you for posting the Support ID. Please continue the conversation over email with my colleague.

    Since we have a communications channel open via email, I'll close this thread.

    -Dave

    ref: QBI-91319-921

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    robert1p

    Thank you for the screenshot. That definitely isn't right. So that I can investigate further, I'd like to ask you to create a diagnostics report from your Windows PC:

    Sending Diagnostics Reports (Windows)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • robert1p's avatar
    robert1p
    Super Contributor
    3 months ago

    Here it is. The screenshot is slightly larger than the actual dialog. But as you can see, it is mostly just blank.

    BTW: The dialog looks the same on other Vaults I created in the past.

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 months ago

    Hello robert1p! 👋

    I'm sorry that you're running into trouble when managing access to a vault. To help me better understand the situation I'd like to ask you to take a screenshot of what you're seeing and attach it to your reply:

    Make sure that nothing sensitive is visible in the screenshot. I look forward to hearing from you.

    -Dave