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Former Member's avatar
Former Member
5 years ago

Master password not changing

I changed my master password and all the changes have propagated through the online portal, my iPhone, and my Mac. However, my Windows 1password is still using my old master password making it very c...
windows
1P_PeterG's avatar
1P_PeterG
Icon for Community Manager rankCommunity Manager
5 years ago

Hi @christopheryan, thanks for raising this issue with us. Sorry for the frustration about this!

The 1Password for Windows app (that is 1Password 7 for Windows) is a bit different from the other apps. To get an Account Password change to stick here, you'll need to:

  1. Log in with your old password
  2. Click the red authentication banner
  3. Enter your new password

This is because the 1Password for Windows app is totally 100% sealed to the outside world when it's closed. That means it doesn't know anything about the fact that you've changed your password until you put in your old one to unlock it so that it can learn that the change has happened. I hope that makes sense!

Let me know if you're able to complete the password change using this approach - we're here for you every step of the way.