Forum Discussion

Former Member's avatar
Former Member
4 years ago

Master Password not working between devices

Hi, I am using 1Password (1P) using the Internet Browser. I don't use the desktop app. When I log in to my primary computer, I can log in fine with my Master Password. When I log in from my sec...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @rchowec, thanks for reaching out. I understand you're encountering an issue with your account password not working across all of your devices. To investigate further, I'd like to ask you to create a diagnostics report from your primary and secondary computers. This will help us get a better understanding of your current setup and track down any potential issues:

Sending Diagnostics Reports (Windows)

Attach the diagnostics to an email message addressed to support+windows@1password.com.

With your email please include:

We'll look forward to hearing from you!

Ali