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Forum Discussion
Master password work on website but not the app
On the website, I can get into my personal vault with my new Master password but not the app. I'm not sure but the personal vault may be the only one I have. At any rate, I don't want to lose it. But...
Hi @shrink2!
It sounds like you might have a separate Primary vault in your 1Password app. The way 1Password unlocks is:
- If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
- If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
- If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership
These are each exclusive scenarios. For example, if multiple memberships are signed in, you cannot unlock 1Password using the Master Password of the second account that was added.
Can you confirm if you indeed have a Primary vault in your 1Password for Mac app?
