Master password(s) stop working, even after recoveries.

Hello @TomasNielsen! 👋

I'm sorry to hear that your family member is having trouble accessing her 1Password account. I see that you've also sent an email to the support team regarding the same issue and that you're already in conversation with one of my colleagues. Since we don't have access to account information here on the forum, I recommend that you continue the conversation over email. To prevent confusion and duplication of effort I'm closing this forum thread. 🙂

-Dave

ref: UAL-64918-339