Forum Discussion

marcdz's avatar
marcdz
New Contributor
3 years ago

messy OS update caused no access to 1P on Mac

had latest version of OS12 on my Mac during which had 1P on Mac and iPhone, discovered that 13.1 had been automatically installed on Mac and with help of Apple support reverted to OS12 briefly but fi...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello marcdz! 👋

I'm sorry that you're unable to unlock 1Password on your Mac. We're here to help until you're back up and running. Are you receiving a specific error message when you enter your account password into the app? Are you using 1Password 8 or an earlier version of the app?

Can you also tell me if you're able to log in to your 1Password account on 1Password.com (in the browser, not the app)?

-Dave