Forum Discussion

marcdz's avatar
marcdz
New Contributor
3 years ago

messy OS update caused no access to 1P on Mac

had latest version of OS12 on my Mac during which had 1P on Mac and iPhone, discovered that 13.1 had been automatically installed on Mac and with help of Apple support reverted to OS12 briefly but fi...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

marcdz

If you're using 1Password 8, you can generate a diagnostics report by following these steps:

  1. Open 1Password 8. There's no need to unlock it.
  2. Choose 1Password > Settings from the menu bar and then click Advanced.
  3. Click Send Diagnostics.
  4. Click Reveal.
  5. Attach the .1pdiagnostics file to your email. Use the instructions in my previous post regarding what information to include in your email.

Please do not post your diagnostic report to the forum. This is for your privacy and security.

-Dave