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bondskin's avatar
bondskin
New Contributor
9 days ago

MFA auto-fill does not work for Unifi

Hi,

For a very long time I am using 1Password in combination with my Unifi (ui.com) account.

This SSO account is used for my local devices as well as for the Unifi portal.

It is secured with a MFA / OTP.

Whenever I am logging on with a browser, the auto-fill for username+password works as expected.

Also the OTP is filled in but it is not accepted.

When I copy+paste the OTP, it's accepted.

I have added a new OTP in 1Password (as suggested by 1P AI Chatbot) but this does not help, the issue still remains.

Tested browsers: https://brave.com/latest/Safari Version 26.5 (21624.2.5.11.4)

My issue: I don't know why 1P Extension auto-fill works but uses an invalid OTP

browser extension

1 Reply

  • 1P_Gem's avatar
    1P_Gem
    Icon for Moderator rankModerator
    2 hours ago

    Hi bondskin​,

    The behaviour you're experiencing with UniFi, where 2FA autofill doesn't work but copying and pasting does, is a known issue that our team is actively investigating.

    I've added your case to the internal issue, and I'm sorry for the disruption this is causing.

    As a workaround until a fix is available, some affected users have reported that deleting and re-entering the last character of the OTP allows it to be accepted - or you can continue to copy and paste the OTP instead, although I understand that neither of these are ideal.

    If you have any further questions or concerns, let me know.

    Issue=FILL-3088