Forum Discussion

USMA56795's avatar
USMA56795
Occasional Contributor
3 years ago

"Microsoft was used to sign in to" functionality doesn't detect all Microsoft accounts

When logging into a web app on my corporate network with domain such as app.foo.com, 1Password correctly detects that I'm logging in using an Azure Active Directory account. When prompted to add to 1Password, though, 1Password returns every Microsoft account I have except the one used.

For example, I have an outlook.com account, various *.com accounts for clients, and then my employer's account (foo.com). firstname.lastname@foo.com, which is the AAD account used to login to app.foo.com, isn't available to select.

I've confirmed that I am logged into both of my 1Password accounts and vaults (my personal vault and my corporate vault).



1Password Version: 8.9.8
Extension Version: 2.5.0
OS Version: Windows 11 21H2
Browser:_ Edge

browser extension

5 Replies

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey NicoSc,

    Please attach them to an email addressed to support+forum@1password.com with a link to this thread. Please be mindful to mask any personal information before doing so.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey NicoSc,

    I'm sorry for the trouble.

    As I have requested above are you able to provide example's of an account that is suggested and one that isn't so we can compare the two and try to get to the bottom of things?

    Thank you!

  • NicoSc's avatar
    NicoSc
    New Contributor
    3 years ago

    I have the same issue, is there a solution for it?

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    3 years ago

    Hey USMA56795,

    Can you locate your firstname.lastname@foo.com item and either send a screenshot or let me know the website URL that is saved within it? In addition, can you compare that with an item of one of accounts that is being suggested so we can see if there are any clues as to why you aren't seeing that specific account?

    Thank you in advance!