Forum Discussion

BikerBob38's avatar
BikerBob38
Dedicated Contributor
4 years ago

Missing Identities after switching to subscription mode

I just switched from a licensed account to a monthly subscription and in the update lost 15 Identities I created. Prior to the upgrade, using 1P on my iMac I had created separate identities for and...
macos
Jack_P_1P's avatar
Jack_P_1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi BikerBob38:

This definitely isn't the experience we want you to have when migrating from a standalone vault to a 1Password membership.

To confirm, are these Identity items missing completely, or just missing attachments? Let me know, and I can investigate further.

Jack