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BenBob's avatar
BenBob
Dedicated Contributor
22 hours ago

Missing Login

I just created a login for a website titled "mytrueidenity.com"  But I can not find the login in my 1P list of logins - it is not listed under the letter M or anywhere else.  But yet, if I go to the ...
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BenBob's avatar
BenBob
Dedicated Contributor
7 hours ago

Thanks Timothy - I just checked my 1P manager before logging back into this forum to see if there was a reply and amazingly it is now showing.  Strange.  FWIW:  It was saved in the browser and when I was searching I was looking in the app on my MacBook Air.  No multiple accounts and only 1 vault.

 

Thanks!

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Thanks for the update BenBob​! I'm glad to hear the item is now appearing.

    It's hard to say definitively, but there may have been a sync delay between the extension and app. If you see this sort of behaviour pop up again, I'd recommend generating a diagnostics report and sending it in to our support team at support@1password.com along with a description of the issue. The team can check for any errors and recommend next steps if needed. Thanks again!