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Forum Discussion
BenBob
3 months agoDedicated Contributor
Missing Login
I just created a login for a website titled "mytrueidenity.com" But I can not find the login in my 1P list of logins - it is not listed under the letter M or anywhere else. But yet, if I go to the ...
- 3 months ago
Hi BenBob! Thanks for writing in. I'm sorry for the trouble locating your new item.
My first suspicion here would be that the item was saved to a vault or account that's different than the one being searched. Another possibility could be a sync delay or error.
I'd like to ask a few questions to help investigate further:
- How did you save the item? For example was it saved with 1Password in the browser, or in one of the 1Password apps?
- Did you search for the item in the extension, in a 1Password app, or on 1Password.com?
- Are you using multiple 1Password accounts?
- If you haven't searched there previously, can you find the item in your account on 1Password.com (Home > All Vaults)?
I was going to attach a screenshot but I see no way to do so - where did that function go?
You can add a screenshot to a post or reply with the "Insert Media" button (camera icon). I've included an example below.
Thanks again!
BenBob
3 months agoDedicated Contributor
Thanks for the info - I'll keep monitoring - since my last post it has all been working correctly - got me!
1P_Timothy
Community Manager
2 months agoYou're very welcome! Thanks for keeping an eye on it.