Forum Discussion
Mobile Safari Extension does no longer load after updating to app version 8.10.38
Hi there,
after installing beta version 8.10.38, the Safari extension does no longer load when Safari has been force-quit. This might also happen when Safari is paused by iOS, but this of course ha...
1P_Dave
Moderator
Moderator1bvr, softleaf, Tycho, and theengine
I'm sorry that you're all running into issues with 1Password in Safari on your iOS devices. Please try the following:
- Update iOS to the latest version (17.6.1 at the time of writing).
- Force quit Safari from the App Switcher: Quit and reopen an app on iPhone - Apple Support (CA)
- Open your iOS Settings and go to Safari > Extensions > 1Password.
- Disable the setting for Allow Extension, wait a few seconds, and then re-enable it.
- Re-open Safari.
If you run into the same issue again after trying these steps then I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/147407/mobile-safari-extension-does-no-longer-load-after-updating-to-app-version-8-10-38#latest
- Your forum username:
username - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
