Mouse scroll wheel stops working

You're welcome! Happy to have finally found the root cause.

Ben

Thanks for the update 1P_Ben

Corentin

Hi all,

I posted an update on this situation here. For convenience, I'll copy & paste what I said over there:

I hadn't been able to reproduce this for a long time. Then I switched the connection for my MX Master 3 mouse from the RF dongle to Bluetooth (to troubleshoot an unrelated issue) and started seeing the "no scrolling" problem quite regularly. The team made some tweaks based on these findings, and those tweaks are available in the 80600056 nightly build. We would really appreciate it if you could give this build a try and see if the problems with scrolling persist.

Please note that this fix will not fix scrolling while editing an item inside of 1Password, but should help prevent 1Password from blocking scrolling while running in the background, on the lock screen.

To workaround the issue with scrolling while actively using 1Password I would suggest trying the USB RF dongle included with the mouse, rather than connecting via Bluetooth. It seems whatever Logitech is doing to make scrolling work while connected via Bluetooth is incompatible with Secure Input. That isn't something that we would be able to address directly on our end, other than by discontinuing our use of Secure Input (which is a non-starter). Secure Input is one of the important layers of protection 1Password has against key loggers.

Please let us know if the latest nightly build improves this experience for you.

Ben

@efenner:

Thank you for the update. I will let the developers know that you are also experiencing this.

Bumping this thread rather than creating a new one. I am running the latest beta and using an MX Master 3. When the cursor is in a text field like the search field (which seems to be the default behavior when launching or unlocking) nothing will scroll with the scroll wheel.

Thanks so much for the additional details. I've found an old issue where a very similar problem was happening in 1Password 7. Hopefully looking at the solution there will help our team resolve this in 1Password 8.

Early access users, like yourself, are fantastic. Thanks for the great steps to reproduce.

Made some more testing.
I'm now absolutely certain that the scroll wheel freeze using a MX Mouse from Logitech WHEN 1password auto lock in the background.

the problem doesn't occur using Trackpad
the problem doesn't occur using an alternate mouse
the problem doesn't occur with 1password7

I tried to uninstall and resintall apps with same result

Way to reproduce :
1. Having a Logitech Mouse MX type (I have a MX Master 2)
2. Setting Autolock on 1password8 to a short amount of time (1min)
3. Going in any app using scroll wheel such as finder / apple apps / browser
4. Let the autolock getting on (1min)
5. Scroll is no more responding

Way to get Scroll wheel again :
* Killing 1password app
* Getting 1password on front an click on it then back on app that require Mousewheel

Frédéric

Yesterday I found something new about this problem. When it occured I switched to 1 password app, found it locked with cursor inside Password field and focused elsewhere outside the password field, it allows me to use the scrollwheel again without quitting the app. It is like if 1password while locking in the background was stealing a part of the pointer focus, kind of strange.
I'll try to remove the Autolock for more testing

I also have a MX Mouse from Logitech. Of course I tried to kill Logitech Options software and launch but it didn't change anything

Frédéric

K_J__1P This has happened to me as well and was not sure what was causing it. So it just occurred again, I had the 1PW8 app open in the background and it locked, then the scroll scrolling from the mouse stopped. Based on this thread, I re-logged back into 1PW8 things started back working again. I am using a Logitech MX mouse with the logi+ software on M1 MBP Mac OS Monterey RC.

I’ve seen that once in a blue moon too lately and couldn’t figure out what was going on! I’ll try quitting 1Password too next time.

Corentin