1Password TeamHello @pbw28,
Thanks for providing those logs. It's possible that an Antivirus software may be “locking down” the installation directly of 1Password.
As you mentioned you already use "Bit Defender" Anti Virus, I'd like to run a quick test and ask you to reboot your device in Safe Mode with Networking. This can help us verify whether other programs are interfering with 1Password. Here's the official Microsoft Support article:
Safe Mode with Networking
Start your PC in safe mode in Windows
Once you have rebooted into Safe Mode with Networking, try running the installer again.
If this works, we'll have confirmed the general nature of the problem. From there, my suggestion would be to add 1Password's directory to the allow list of any anti-malware or endpoint security software on the device.
Let me know how that works out for you. Looking forward to hearing from you.
Jermaine
Its a 64 bit windows machine which was running windows 10 and now upgraded on windows 11 V 22H2. The problem appeared to occur in Windows 10 as well. I am running Bit Defender Antivirus Build 26.0.32.109.
\n\nThe log is below
\n\nINFO 2022-12-18T11:50:11.766 ThreadId(10) [client:typescript] Client starting.
\nINFO 2022-12-18T11:50:11.884 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:281] Starting IPC listener on 1Password-BrowserSupport
\nINFO 2022-12-18T11:50:11.884 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:293] Active native core integration is awaiting messages
\nINFO 2022-12-18T11:50:11.914 ThreadId(10) [1P:op-localization\\src\\lib.rs:241] system locale detected as 'en-AU'
\nINFO 2022-12-18T11:50:11.914 ThreadId(10) [1P:op-localization\\src\\lib.rs:267] selected translations for EN_US based on detected locale en-AU
\nINFO 2022-12-18T11:50:11.914 ThreadId(10) [status:op-app\\src\\app.rs:401] App::new(1Password for Windows/80908009 (EN_US), C:\\Users\\$USER\\AppData\\Local\\1Password\\1password.sqlite)
\nINFO 2022-12-18T11:50:11.915 ThreadId(10) [1P:op-db\\src\\db.rs:120] Starting DB at version: 26
\nERROR 2022-12-18T11:50:11.916 ThreadId(10) [1P:op-app\\src\\app.rs:481] Failed to read password expiry duration setting: Error(\"EOF while parsing a value\", line: 1, column: 0)
\nINFO 2022-12-18T11:50:11.917 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:78] Installed BrowserSupport manifest for chrome extension
\nINFO 2022-12-18T11:50:11.917 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:97] Installed BrowserSupport manifest for firefox extension
\nINFO 2022-12-18T11:50:11.917 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:116] Installed BrowserSupport manifest for edge extension
\nINFO 2022-12-18T11:50:17.465 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:305] Extension connecting.
\nINFO 2022-12-18T11:50:17.465 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:307] Extension connection accepted.
\nINFO 2022-12-18T11:50:43.504 tokio-runtime-worker(ThreadId(2)) [status:op-app\\src\\app\\backend\\updater.rs:184] Available Production update to 8.9.10 for current build (80908009)
\nINFO 2022-12-18T11:51:01.918 tokio-runtime-worker(ThreadId(2)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:54:02.562 tokio-runtime-worker(ThreadId(3)) [1P:op-data-layer\\src\\load.rs:97] loaded 37 items in 3 vaults for account: V7A25ZMQJZD37BRJF4RVWSV3KU
\nINFO 2022-12-18T11:54:02.566 op_executor:invocation_loop(ThreadId(15)) [1P:op-app\\src\\app\\backend\\unlock.rs:123] Lock state changed: Unlocked
\nINFO 2022-12-18T11:54:02.613 op_executor:invocation_loop(ThreadId(15)) [1P:op-app\\src\\app\\backend\\frontend.rs:27] Front end event: window closed
\nINFO 2022-12-18T11:54:02.622 tokio-runtime-worker(ThreadId(3)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:54:02.823 tokio-runtime-worker(ThreadId(3)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:54:05.855 tokio-runtime-worker(ThreadId(3)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.558445s)
\nINFO 2022-12-18T11:54:05.855 tokio-runtime-worker(ThreadId(7)) [1P:data\\op-file-transfer\\src\\lib.rs:561] find_and_complete_pending_uploads: 'V7A25ZMQJZD37BRJF4RVWSV3KU'
\nINFO 2022-12-18T11:54:06.465 tokio-runtime-worker(ThreadId(4)) [1P:data\\op-account-ext-syncer\\src\\lib.rs:187] The B5 Notifier for (V7A25ZMQJZD37BRJF4RVWSV3KU) has connected, now monitoring for events.
\nINFO 2022-12-18T11:54:15.861 tokio-runtime-worker(ThreadId(4)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:55:03.783 tokio-runtime-worker(ThreadId(6)) [1P:C:\\builds\\dev\\core\\core\\op-ui\\src\\edit_item\\mod.rs:1048] Saving item with a pre-specified UUID
\nERROR 2022-12-18T11:55:03.825 tokio-runtime-worker(ThreadId(6)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item ccxk5bolei55vcjwv3vzqcui2e (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:03.825 tokio-runtime-worker(ThreadId(6)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item cuivxbh6vo7z5fzcpfrfze4nqy (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:03.825 tokio-runtime-worker(ThreadId(6)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item 6cyzcqfxyepfkxzixbgh7qajdy (Size: List, Scale: TwoX), resource likely not found
\nINFO 2022-12-18T11:55:04.749 tokio-runtime-worker(ThreadId(2)) [1P:op-syncer\\src\\sync_job.rs:1132] pushed 1 item(s); updated: 1; failed: 0; new vault content version: 59.
\nINFO 2022-12-18T11:55:04.749 tokio-runtime-worker(ThreadId(2)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.9526806s)
\nERROR 2022-12-18T11:55:04.758 tokio-runtime-worker(ThreadId(7)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item ccxk5bolei55vcjwv3vzqcui2e (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:04.758 tokio-runtime-worker(ThreadId(7)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item cuivxbh6vo7z5fzcpfrfze4nqy (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:04.759 tokio-runtime-worker(ThreadId(7)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item 6cyzcqfxyepfkxzixbgh7qajdy (Size: List, Scale: TwoX), resource likely not found
\nINFO 2022-12-18T11:56:17.153 tokio-runtime-worker(ThreadId(6)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.6369543s)
\nINFO 2022-12-18T11:56:27.996 tokio-runtime-worker(ThreadId(6)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.9316612s)
\nERROR 2022-12-18T11:56:28.001 tokio-runtime-worker(ThreadId(3)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item ccxk5bolei55vcjwv3vzqcui2e (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:56:28.001 tokio-runtime-worker(ThreadId(3)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item cuivxbh6vo7z5fzcpfrfze4nqy (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:56:28.001 tokio-runtime-worker(ThreadId(3)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item 6cyzcqfxyepfkxzixbgh7qajdy (Size: List, Scale: TwoX), resource likely not found
1Password Version: 8.9.8
\nExtension Version: 2.5.1
\nOS Version: win 11 22H2
\nBrowser:_ Chrome
\nReferrer: forum-search:1 password was unable to complete installation and will be rolled
Its a 64 bit windows machine which was running windows 10 and now upgraded on windows 11 V 22H2. The problem appeared to occur in Windows 10 as well. I am running Bit Defender Antivirus Build 26.0.32.109.
\n\nThe log is below
\n\nINFO 2022-12-18T11:50:11.766 ThreadId(10) [client:typescript] Client starting.
\nINFO 2022-12-18T11:50:11.884 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:281] Starting IPC listener on 1Password-BrowserSupport
\nINFO 2022-12-18T11:50:11.884 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:293] Active native core integration is awaiting messages
\nINFO 2022-12-18T11:50:11.914 ThreadId(10) [1P:op-localization\\src\\lib.rs:241] system locale detected as 'en-AU'
\nINFO 2022-12-18T11:50:11.914 ThreadId(10) [1P:op-localization\\src\\lib.rs:267] selected translations for EN_US based on detected locale en-AU
\nINFO 2022-12-18T11:50:11.914 ThreadId(10) [status:op-app\\src\\app.rs:401] App::new(1Password for Windows/80908009 (EN_US), C:\\Users\\$USER\\AppData\\Local\\1Password\\1password.sqlite)
\nINFO 2022-12-18T11:50:11.915 ThreadId(10) [1P:op-db\\src\\db.rs:120] Starting DB at version: 26
\nERROR 2022-12-18T11:50:11.916 ThreadId(10) [1P:op-app\\src\\app.rs:481] Failed to read password expiry duration setting: Error(\"EOF while parsing a value\", line: 1, column: 0)
\nINFO 2022-12-18T11:50:11.917 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:78] Installed BrowserSupport manifest for chrome extension
\nINFO 2022-12-18T11:50:11.917 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:97] Installed BrowserSupport manifest for firefox extension
\nINFO 2022-12-18T11:50:11.917 op_executor:invocation_loop(ThreadId(15)) [1P:foundation\\op-install\\src\\windows\\nmh_registration.rs:116] Installed BrowserSupport manifest for edge extension
\nINFO 2022-12-18T11:50:17.465 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:305] Extension connecting.
\nINFO 2022-12-18T11:50:17.465 tokio-runtime-worker(ThreadId(2)) [1P:native-messaging\\op-native-core-integration\\src\\lib.rs:307] Extension connection accepted.
\nINFO 2022-12-18T11:50:43.504 tokio-runtime-worker(ThreadId(2)) [status:op-app\\src\\app\\backend\\updater.rs:184] Available Production update to 8.9.10 for current build (80908009)
\nINFO 2022-12-18T11:51:01.918 tokio-runtime-worker(ThreadId(2)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:54:02.562 tokio-runtime-worker(ThreadId(3)) [1P:op-data-layer\\src\\load.rs:97] loaded 37 items in 3 vaults for account: V7A25ZMQJZD37BRJF4RVWSV3KU
\nINFO 2022-12-18T11:54:02.566 op_executor:invocation_loop(ThreadId(15)) [1P:op-app\\src\\app\\backend\\unlock.rs:123] Lock state changed: Unlocked
\nINFO 2022-12-18T11:54:02.613 op_executor:invocation_loop(ThreadId(15)) [1P:op-app\\src\\app\\backend\\frontend.rs:27] Front end event: window closed
\nINFO 2022-12-18T11:54:02.622 tokio-runtime-worker(ThreadId(3)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:54:02.823 tokio-runtime-worker(ThreadId(3)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:54:05.855 tokio-runtime-worker(ThreadId(3)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.558445s)
\nINFO 2022-12-18T11:54:05.855 tokio-runtime-worker(ThreadId(7)) [1P:data\\op-file-transfer\\src\\lib.rs:561] find_and_complete_pending_uploads: 'V7A25ZMQJZD37BRJF4RVWSV3KU'
\nINFO 2022-12-18T11:54:06.465 tokio-runtime-worker(ThreadId(4)) [1P:data\\op-account-ext-syncer\\src\\lib.rs:187] The B5 Notifier for (V7A25ZMQJZD37BRJF4RVWSV3KU) has connected, now monitoring for events.
\nINFO 2022-12-18T11:54:15.861 tokio-runtime-worker(ThreadId(4)) [1P:op-app\\src\\app\\backend\\updater.rs:59] Trusted downloaded update available C:\\Users\\$USER\\AppData\\Local\\1Password\\1PasswordSetup-8.9.10.exe
\nINFO 2022-12-18T11:55:03.783 tokio-runtime-worker(ThreadId(6)) [1P:C:\\builds\\dev\\core\\core\\op-ui\\src\\edit_item\\mod.rs:1048] Saving item with a pre-specified UUID
\nERROR 2022-12-18T11:55:03.825 tokio-runtime-worker(ThreadId(6)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item ccxk5bolei55vcjwv3vzqcui2e (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:03.825 tokio-runtime-worker(ThreadId(6)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item cuivxbh6vo7z5fzcpfrfze4nqy (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:03.825 tokio-runtime-worker(ThreadId(6)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item 6cyzcqfxyepfkxzixbgh7qajdy (Size: List, Scale: TwoX), resource likely not found
\nINFO 2022-12-18T11:55:04.749 tokio-runtime-worker(ThreadId(2)) [1P:op-syncer\\src\\sync_job.rs:1132] pushed 1 item(s); updated: 1; failed: 0; new vault content version: 59.
\nINFO 2022-12-18T11:55:04.749 tokio-runtime-worker(ThreadId(2)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.9526806s)
\nERROR 2022-12-18T11:55:04.758 tokio-runtime-worker(ThreadId(7)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item ccxk5bolei55vcjwv3vzqcui2e (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:04.758 tokio-runtime-worker(ThreadId(7)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item cuivxbh6vo7z5fzcpfrfze4nqy (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:55:04.759 tokio-runtime-worker(ThreadId(7)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item 6cyzcqfxyepfkxzixbgh7qajdy (Size: List, Scale: TwoX), resource likely not found
\nINFO 2022-12-18T11:56:17.153 tokio-runtime-worker(ThreadId(6)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.6369543s)
\nINFO 2022-12-18T11:56:27.996 tokio-runtime-worker(ThreadId(6)) [1P:op-syncer\\src\\sync_job.rs:291] synced account V7A25ZMQJZD37BRJF4RVWSV3KU (0.9316612s)
\nERROR 2022-12-18T11:56:28.001 tokio-runtime-worker(ThreadId(3)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item ccxk5bolei55vcjwv3vzqcui2e (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:56:28.001 tokio-runtime-worker(ThreadId(3)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item cuivxbh6vo7z5fzcpfrfze4nqy (Size: List, Scale: TwoX), resource likely not found
\nERROR 2022-12-18T11:56:28.001 tokio-runtime-worker(ThreadId(3)) [1P:op-ui\\src\\icon_types.rs:310] Unable to fetch resource for item 6cyzcqfxyepfkxzixbgh7qajdy (Size: List, Scale: TwoX), resource likely not found
1Password Version: 8.9.8
\nExtension Version: 2.5.1
\nOS Version: win 11 22H2
\nBrowser:_ Chrome
\nReferrer: forum-search:https://1password.community/search?Search=1%20password%20was%20unable%20to%20complete%20installation%20and%20will%20be%20rolled
Hello @pbw28,
\n\nThanks for providing those logs. It's possible that an Antivirus software may be “locking down” the installation directly of 1Password.
\n\nAs you mentioned you already use \"Bit Defender\" Anti Virus, I'd like to run a quick test and ask you to reboot your device in Safe Mode with Networking. This can help us verify whether other programs are interfering with 1Password. Here's the official Microsoft Support article:
\n\nSafe Mode with Networking
\nStart your PC in safe mode in Windows
Once you have rebooted into Safe Mode with Networking, try running the installer again.
\nIf this works, we'll have confirmed the general nature of the problem. From there, my suggestion would be to add 1Password's directory to the allow list of any anti-malware or endpoint security software on the device.
Let me know how that works out for you. Looking forward to hearing from you.
\n\nJermaine
","body@stringLength":"1151","rawBody":"Hello @pbw28,
\n\nThanks for providing those logs. It's possible that an Antivirus software may be “locking down” the installation directly of 1Password.
\n\nAs you mentioned you already use \"Bit Defender\" Anti Virus, I'd like to run a quick test and ask you to reboot your device in Safe Mode with Networking. This can help us verify whether other programs are interfering with 1Password. Here's the official Microsoft Support article:
\n\nSafe Mode with Networking
\nStart your PC in safe mode in Windows
Once you have rebooted into Safe Mode with Networking, try running the installer again.
\nIf this works, we'll have confirmed the general nature of the problem. From there, my suggestion would be to add 1Password's directory to the allow list of any anti-malware or endpoint security software on the device.
Let me know how that works out for you. Looking forward to hearing from you.
\n\nJermaine
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