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tariqsabri
New Contributor
3 months ago
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My Account is still frozen

I realized my payment method was declined. so my account was frozen. the payment method was using Google play credit. I redeemed a gift card. and the amount was deducted. It didn't show on the web ...
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  • 1P_Tommy's avatar
    1P_Tommy
    3 months ago

    tariqsabri 

    Please email us using support@1password.com Be sure to use the email address tied to the account in question. We don't have access to account details in the community.

1P_Tommy's avatar
1P_Tommy
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3 months ago

tariqsabri 

Please email us using support@1password.com Be sure to use the email address tied to the account in question. We don't have access to account details in the community.

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Account is still frozen","id":"message:152783","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:152783","revisionNum":2,"repliesCount":1,"author":{"__ref":"User:user:19013"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:152783"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:152783"},"body@stripHtml({\"truncateLength\":200})":" I realized my payment method was declined. so my account was frozen. the payment method was using Google play credit. I redeemed a gift card. and the amount was deducted. It didn't show on the web ...","body@stringLength":"575","rawBody":"

I realized my payment method was declined. so my account was frozen.
the payment method was using Google play credit.
I redeemed a gift card. and the amount was deducted. It didn't show on the web version even though it appeared on the phone version. (My web and desktop version are still frozen)
Here is the email I got in that regard.
Who do I contact for help regarding that issue because I'm still unable to use 1password on my laptop.

Thanks in advance.



EDIT:

The account is activated.

 

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I realized my payment method was declined. so my account was frozen.
the payment method was using Google play credit.
I redeemed a gift card. and the amount was deducted. It didn't show on the web version even though it appeared on the phone version. (My web and desktop version are still frozen)
Here is the email I got in that regard.
Who do I contact for help regarding that issue because I'm still unable to use 1password on my laptop.

Thanks in advance.



EDIT:

The account is activated.

 

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tariqsabri 

\n

Please email us using support@1password.com Be sure to use the email address tied to the account in question. We don't have access to account details in the community.

","body@stringLength":"507","rawBody":"

 

\n

Please email us using support@1password.com Be sure to use the email address tied to the account in question. We don't have access to account details in the community.

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