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Former Member's avatar
Former Member
3 years ago

my fingerprint is not working on my iMac desktop. I cannot find a "button" to reset it. thanks

when I click on the Safari 1P App, I'm no longer given the choice to use my fingerprint. I cannot find a place to reset or start it. Your help is appreciated. 1Password Version: 8.9.4 Exte...
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steph_giles's avatar
steph_giles
Icon for 1Password Team rank1Password Team
3 years ago

Hey @Osote,

It sounds like 1Password for Safari may be having a hard time connecting with your 1Password desktop app, can you try the steps below to restart things and let me know if you can then unlock with Touch ID:

  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit".
  2. Quit Safari by right clicking its icon in the Dock and selecting "Quit".
  3. Open and unlock 1Password.
  4. Open Safari and test if it is working properly.

I hope this helps!

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fingerprint is not working on my iMac desktop. I cannot find a \"button\" to reset it. thanks","id":"message:56362","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:56362"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56362"},"body@stripHtml({\"truncateLength\":200})":" when I click on the Safari 1P App, I'm no longer given the choice to use my fingerprint. I cannot find a place to reset or start it. Your help is appreciated. \n\n \n\n 1Password Version: 8.9.4 \nExte...","body@stringLength":"530","rawBody":"

when I click on the Safari 1P App, I'm no longer given the choice to use my fingerprint. I cannot find a place to reset or start it. Your help is appreciated.

\n\n
\n\n

1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: macOS12.6
\nBrowser:_ Safari
\nReferrer: forum-search:My fingerprint is not working on my iMac desktop. I cannot find a \"button\" to reset it

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when I click on the Safari 1P App, I'm no longer given the choice to use my fingerprint. I cannot find a place to reset or start it. Your help is appreciated.

\n\n
\n\n

1Password Version: 8.9.4
\nExtension Version: Not Provided
\nOS Version: macOS12.6
\nBrowser:_ Safari
\nReferrer: forum-search:https://1password.community/search?Search=My%20fingerprint%20is%20not%20working%20on%20my%20iMac%20desktop.%20%20I%20cannot%20find%20a%20%22button%22%20to%20reset%20it

"},"Conversation:conversation:56362":{"__typename":"Conversation","id":"conversation:56362","solved":false,"topic":{"__ref":"ForumTopicMessage:message:56362"},"lastPostingActivityTime":"2022-09-28T00:49:36.000-07:00","lastPostTime":"2022-09-28T00:49:36.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:56362":{"__typename":"ModerationData","id":"moderation_data:56362","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:56362_1":{"__typename":"Revision","id":"revision:56362_1","lastEditTime":"2022-09-13T14:27:38.000-07:00"},"ForumReplyMessage:message:56363":{"__typename":"ForumReplyMessage","id":"message:56363","conversation":{"__ref":"Conversation:conversation:56362"},"author":{"__ref":"User:user:17244"},"revisionNum":1,"uid":56363,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: my fingerprint is not working on my iMac desktop. I cannot find a \"button\" to reset it. thanks","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:56363"},"parent":{"__ref":"ForumTopicMessage:message:56362"},"body":"

Hey @Osote,

\n\n

It sounds like 1Password for Safari may be having a hard time connecting with your 1Password desktop app, can you try the steps below to restart things and let me know if you can then unlock with Touch ID:

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open Safari and test if it is working properly.
    5. \n
\n\n

I hope this helps!

","body@stringLength":"567","rawBody":"

Hey @Osote,

\n\n

It sounds like 1Password for Safari may be having a hard time connecting with your 1Password desktop app, can you try the steps below to restart things and let me know if you can then unlock with Touch ID:

\n\n
    \n
  1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select \"Quit\".
    2. \n
  2. Quit Safari by right clicking its icon in the Dock and selecting \"Quit\".
    3. \n
  3. Open and unlock 1Password.
    4. \n
  4. Open Safari and test if it is working properly.
    5. \n
\n\n

I hope this helps!

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-09-27T08:15:51.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:56363_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":0},"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1747918351529":{"__typename":"CachedAsset","id":"theme:customTheme1-1747918351529","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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