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Former Member's avatar
Former Member
3 years ago

My master password stopped working on my iphone

My master password stopped working on my iphone11 (iOS15.5). Still works on other devices. If I delete the app from iphone will that affect other devices? What is best way to proceed?

1Password Version: 7.9.5
Extension Version: Not Provided
OS Version: iOS 15.5
Browser:_ Not Provided

ios
  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    3 years ago

    Hello @harrsam! 👋

    I'm sorry to hear that you're unable to unlock 1Password on your iPhone. I'd like to know a little more about how you're using 1Password:

    1. If you have a 1Password account then are you able to log in to your 1Password account on 1Password.com (in the browser, not the app)?
    2. Do you see all of your items in a correct state when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

    I look forward to hearing from you. 😊