Forum Discussion

Former Member's avatar
Former Member
3 years ago

My secret recovery key does not work.

I have 1PW working on my MBP, iPad, and iPhone. I can open the app with my password and view all contents. When I switched from 1PW 7 to 1PW8, I created an emergency kit. The recovery key that was ge...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

@scottypres

We'll be happy to help you with this. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)