Forum Discussion

Anonymous

3 years ago

My secret recovery key does not work.

macos

GreyM1P

1Password Team

3 years ago

@scottypres

We'll be happy to help you with this. Send us an email at support+forum@1password.com and you'll receive an auto-reply from 🤖 BitBot. It will contain a conversation number, which looks like [#ABC-12345-123] – post that here and I'll be able to make sure your message goes to the right team. I look forward to hearing from you. :)

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I have 1PW working on my MBP, iPad, and iPhone. I can open the app with my password and view all contents. When I switched from 1PW 7 to 1PW8, I created an emergency kit. The recovery key that was generated was printed and put away safely. Today I tried to log into my 1PW account where the secret key is required...it did not work! I therefore cannot gain access. What can I do to get into my 1PW account?

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@scottypres

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