Forum Discussion

Anonymous's avatar
Anonymous
3 years ago

My secret recovery key does not work.

I have 1PW working on my MBP, iPad, and iPhone. I can open the app with my password and view all contents. When I switched from 1PW 7 to 1PW8, I created an emergency kit. The recovery key that was ge...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @davisgl! 👋

I'm sorry to hear that you're having trouble accessing 1Password. Are you trying to log in to your 1Password account on 1Password.com (in the browser, not the app)? If you are then what error message are you receiving?

The following guide might also help: Find your Secret Key or Setup Code

I look forward to hearing from you.

-Dave

robbadoggie's avatar
robbadoggie
New Member
4 hours ago

Be great if the support team would respond to an email too.