Need help understanding how my bank account was hacked

Hey @shelleyfl57 ,
I'm truly sorry to hear this has happened to you. I know that horrible feeling of having your account(s) hacked and abused. :angry:

There are a few important actions we should perform first:
- Scan your computer and phone/tablet with a good anti-virus/malware software to make sure it is clean and is not compromised.
- Change your bank account's password to a new strong password that you will generate with 1Password (and do that for any other important/financial website you have an account in as well).
- If your bank allows it, enable 2FA (Two-factor authentication) on your account for enhanced security which will prevent malicious 3rd parties from being able to access your account even if they have successfully stolen your username and password.

As for how this might have happened, we can speculate for a while but the most common reasons are:
- A weak or predictable password (that might have been discovered on another website's breach/attack, alongside your username).
- Phishing. Some phishing emails and websites look really REALLY convincing these days.
- A compromised device/computer.

Some less common (or even rare) reasons are:
- Identity theft, in which the attacker has all the info they need about you (including IDs) and they were able to contact your bank claiming they were you.
- Social engineering, where someone extracts information from you and disguising it as a friendly conversation (e.g. "What's your email?" or "Wow your password is also 20 characters long? Mine too!" etc).
- Direct and physical access to one of your unlocked devices/computers, e.g. if you went to the bathroom for a few minutes and left your computer/phone unlocked on the desk.
- Inside job of one of the bank's employees, or a breach into their systems.

The list can go on and on, but these are the ones from the top of my head.
I hope the process of getting your funds back will be quick and painless :+1: