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Anonymous's avatar
Anonymous
3 years ago

Need to toggle Firefox 1Password Extension off and on every time you launch firefox 103 on the Mac

Every time firefox restarts, I need to manually disable, then enable the extension to get it working again. This has been going on for numerous iterations of firefox. 1Password Version: 7.9.5 ...
browser extension
Anonymous's avatar
Anonymous
3 years ago

Hey @boston! Sorry for the delay in getting back to you about this. It is very strange that you have to disable and enable the extension each time you launch Firefox. To investigate what may be going on, I'd like you to reproduce the behavior and send over the following:

  • The extension console log: https://support.1password.com/cs/extension-console-log/
  • A diagnostics report: https://support.1password.com/diagnostics/

Attach the logs and diagnostics to an email message addressed to mailto:support+forum@1password.com.

With your email please include:
* A link to this thread: https://1password.community/discussion/132135/need-to-toggle-firefox-1password-extension-off-and-on-every-time-you-launch-firefox-103-on-the-mac#latest
* Your forum username: boston

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks!